Exchange/ Return Policy

At Volcape , it’s our constant endeavour to provide you with the best customer service possible each time you shop with us.

As all our articles are Made to order, hence we do not accept returns or exchanges, however we do offer one time free Alteration (PAN India Only) with drop-off services at no additional cost, to ensure that your purchase meets your expectations. Also we keep enough Margins.

We only offer Exchange incase of any manufacturing defect i.e If you receive them in a condition that is physically damaged or defective, you’ll be 100% eligible for exchange within 7 days of delivery.

GUIDELINES FOR VALID EXCHANGE:

  1. Please insure the product has all the tags attached.
  2. Product must be unused or unwashed.

We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.

Exchanges are done free of cost if wrong products (incorrect style), wrong sizes (size other than that ordered) NOT APPLICABLE FOR CUSTOM SIZE ORDERS, or damaged products are received by the customer. After receiving the returned product, we will do a quality check of the product at our end. If it does not pass the quality check, we will ship it back to you.

However, all exchanges are subject to stock availability.

NOTE :

1. WE WOULD NOT BE PROVIDING RETURN AND EXCHANGE FOR INTERNATIONAL ORDERS.

2. For any Size Alterations ( PAN INDIA) , do intimate within 5 days of receiving the order.

3. Please note that the advance deposit amount is non-refundable.